Network & Helpdesk Officer - £29k - Central SW London - Permanent, full-time

A heritage, charity organisation that offers nursing accommodation to elderly residents, as well as historic buildings and vast grounds to visitors and guests, is looking for a new member of its IT team, a Network & Helpdesk Administrator. You will have excellent people & communication skills, liaising with a variety or people ranging from pensioners, volunteers, employees, senior management and stakeholders. You will have 2 to 3 year's experience working with LAN, WAN, VoIP and Microsoft environments, as well as holding good technical IT knowledge.

SALARY ETC:

• £29,000 excellent benefits.
• Monday - Friday working, 41 hours per week (including paid for breaks)
• Hybrid working, but with a minimum of three days in the office.
• Central SW London / Permanent, full-time.

REQUIREMENTS:

• 2 to 3 years' experience working with LAN, WAN, VoIP and Microsoft environments.
• Good technical IT knowledge and good working knowledge of MS Windows Servers 2019
• Excellent working knowledge of Windows 10, 11
• Good working knowledge of Microsoft Office 365 SharePoint
• MCSE (Microsoft Certified Engineer)
• Degree in Computing Science (desirable but equivalent education/experience also considered
• Ability to work independently and in a team environment, confident and able to work with different teams, Pensioners, volunteers, contractors.
• Good interpersonal skills (both verbal and written), and customer focused.

DUTIES TO INCLUDE:

• To add/remove users on Active Directory (AD), and the Mitel system.
• To manage the CCTV system and work closely with the security team as required. To manage the Biometric system and work closely with the security team as required.
• To Assist the Cyber Security Administrator when require on the day-to-day management of Ruckus system and Wi-Fi.
• To Manage with the ICT nurse call system in the entire company. To manage and provide effective and efficient services to all users.
• To deal with third parties’ software (log calls on behalf of the users, e.g. Exchequer).
• To assist users with Microsoft Windows issues, as well as MS Office 365.
• To be able to create computer/laptop imaging.
• To manage KACE helpdesk support calls and distribute call to the Network Support Officer.
• To Assist with Sophos- Block any reported spam using the Sophos security software.
• Assist users if they have been blocked by Sophos for business related content.
• If any anomalies are flagged, investigate using MXtoolbox and Block accordingly.
• To provide induction on basics of software we use when new staff arrive.
• To Set up telephone Analogue Line and/or relocate for Pensioners when required.
• To Assist/train the Network Support Officer on Setting up Android Mobile phone for users. To repair network sockets where possible