Onsite Audio-Visual Technician

3-month fixed term contract with likely extensions for additional 6 to 12 months

Monday to Friday (days position)

£43,000 per annum pro rata

Leicester Square

Summary:

The Onsite Audio-Visual Technician is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer's Audio/Video system(s).

You will also provide Preventative Maintenance, Meeting & Event Support, and Customer Training. You will be the face of our clients brand and must have excellent customer service skills and a strong technical aptitude.

This position will be dedicated to a single client looking after all AV across two locations located close together. This includes 24 meeting rooms, two background audio systems, Town Hall event space, internal digital signage and customer-facing studio content.

Your responsibilities and Duties:

* End-to-end troubleshooting and resolution of all issues related to the site's integrated AV systems (diagnostics, DSPs, control processors, touch-panels, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.)

* Respond with urgency to room fault alerts.

* Strive to identify and remediate the root cause of any issues, especially those that may be recurring.

* Daily health checks of all rooms and AV systems to ensure full operability.

* Management of the Jira support AV portal ticketing system.

* Setup and support of customer meetings/events that involve AV, running the audio via Yamaha TF1 (some may occur outside of traditional business hours)

* Coordinate maintenance windows and ensure systems are on the appropriate levels of firmware/software and configured optimally.

* Initiate RMAs for defective equipment and replacement products.

* Continuously provide end-user training and feature awareness.

* Testing and supporting the US with updating digital signage across the Office and the Studio.

* Additional responsibilities relevant to this role as defined by the customer

Qualifications and Skills

* Excellent communication skills, both verbal and written

* Comfortable interfacing with customers at various levels of their organisation (Help Desk to C Level).

* Experience in a similar role within the relevant industry.

* Strong desire to develop and improve technical skills.

* Knowledge of Networks and understanding of VLAN's .

* Knowledge of various Crestron and QSC Q-SYS systems.

* Experience with cloud-based service providers and virtual meetings (ie. Zoom)

* Experience with monitoring & remote management services.

* Willingness to occasionally work outside of traditional business hours and respond to urgent situations when they occur.

* Literacy in Windows and Mac operating systems.

* Ability to read technical drawings and schematics.

* Ability to work independently.

* Ability to stay calm under pressure yet act with a sense of urgency.

* Must possess strong organisational, efficiency and detail-oriented skill sets.

* Professional presentation and demeanor.

* Event experience, operation of audio desk (Yamaha TF1) or camera operation experience.

Other desirable vendor certifications

* Crestron, QSC and CompTIA