Retail Assistant - Prescription Services & Customer Support

Location: Bedford
Employment Type: Permanent, Full-Time (including rotational weekend shifts)

Salary: £24,000 plus excellent benefits and structured training and development programme

About the Role
This well-respected national chain seeks a confident and customer-focused Retail Assistant to join the Bedford-based team. This is a dynamic, front-facing customer service role ideal for someone with a strong background in customer service and a keen eye for detail. You'll play a vital part in supporting customers with prescription-related queries, managing appointment bookings, and guiding them toward the most suitable products and services. Working with a qualified, committed and professional team adds to the attraction of this position, as this post offers real progression and real career development.

Key Responsibilities
Assist customers with prescription handling, ensuring accuracy and confidentiality
Organise and manage customer appointments with efficiency and professionalism
Provide tailored product and service recommendations based on individual needs
Maintain a welcoming and well-presented retail environment
Collaborate with team members to ensure smooth daily operations
Uphold company standards in customer care, compliance, and service delivery

About You
Minimum of 3 years' experience in a customer-facing retail or healthcare setting
GCSEs in Maths and English (Grade C/4 or above)
Excellent command of spoken and written English
Strong interpersonal skills with a proactive and empathetic approach
Comfortable working in a fast-paced environment with weekend rotation
Organised, reliable, and committed to delivering exceptional service

Benefits
A supportive team culture with ongoing training and development
Opportunities to grow within a well-established retail environment
Competitive salary and benefits package
A chance to make a meaningful impact on customer wellbeing

Unfortunately this employer does not hold an employment sponsorship licence