Financial Wellbeing Officer

Salary: £35,329 per annum plus an £846 annual car allowance and excellent benefits

Location: Liverpool, Speke - Hybrid working - a mixture of home and office working

Hours: 35 hours per week. We are also 'Happy to Talk Flexible Working'

Contract Type: Permanent

Closing Date: 14 July 2025

Recruitment Date: 29 July 2025

Our vision is Great homes. Strong communities. Bright futures.

This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

What will your role be?

As a Financial Wellbeing Officer you will deliver a money and welfare advice service to our customers with a focus on maximizing income and tackling poverty for specifically identified, new and existing customers, thus increasing rental income. You will identify and support customers to avoid financial hardship by completing affordability assessments, benefit assessments, benefit claims and discretionary housing payments.

For further information, please review the job description within the recruitment pack attached below.

Who are we looking for?

The ideal candidate will have demonstratable experience in a similar role, delivering expert benefits advice and completing benefit assessments, benefit claims and applications for additional grants to support customers in financial hardship. You will be experienced in managing and prioritising your workload with effective case management skills, and have exceptional knowledge of energy tariffs, benefits system, financial inclusion and welfare reforms. This role is an excellent opportunity for someone who wants to make a real difference to the lives of our customers.

For further information, please review the person specification within the recruitment pack attached below.

Why join us?

You'll love being part of a caring, inclusive, professional and innovative organisation. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.

How to apply

Please review the recruitment pack below and complete our online application process.

All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.

Encouraging diversity

We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.

We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.

If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.

Further information

For further information about this exciting opportunity please download the recruitment pack at the bottom of this page