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DATE ADDED: Sun 14/10/2018

Regional Director Of Operations

Edison, USA


Job Description

Opportunity: Regional Director of Operations

Responsible for managing hotel operations for 3 or more hotels, ensuring the highest level of guest satisfaction and profit maximization.


Greater New York City Area


Potential Career Path

Opportunity to grow from within

Essential Job Functions

  • Interview, select, train, schedule, coach and support General Managers, ensuring they perform in accordance with established brand or hotel standards and consistent with Chase Hotel Group core values.
  • Ability to communicate effectively with brand/franchise representatives.
  • Physically tour and visually inspect properties on a daily basis.
  • Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • Critically review reports of occupancy and revenue, make judgments, and implement changes to maximize profits.
  • Greet and maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Appropriately handle associate issues in conjunction with People Support following Chase Hotel Group policies.
  • Participate in community affairs and maintain positive public image for CHG and hotel.
  • Meet with potential and current clients and promote hotel.
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Perform other duties as requested by management.


Position Requirements

  • Associate or Bachelor’s Degree in business, hospitality or a related field preferred.
  • Previous experience as a hotel General Manager required.


Work Environment and Context

  • Work schedule varies, will include travel for most of the month from property to property, and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  • Travel between hotels is required.

What We Believe
Being able to set our employees for success is what really matters to Chase Hotel Group. Great people create a great company.

Chase Hotel Group is an EEO employer M/F/D/V.

Company Description
Driven. Balanced. Precise. Passionate. Inspired. These words best describe Chase Hotel Group. It began in 1989 with the acquisition of a small independent hotel in Dunkirk, NY. Our first year was filled with intense labor requiring long and difficult days of renovation, which resulted into a highly successful hotel. We captured the market and began our path to who we are today.

Role: Regional Director of Operations
Job Type:
Location: Edison,

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