Job Title: Customer Support Advisor
Location: Greenham, Newbury
Salary: £12.93 per hour
Job Type: On-going temporary

About the Role:
We are looking for a Customer Support Advisor to join our team on an on-going temporary basis. This role is part of a vital project focused on updating customer records, specifically gathering and recording information regarding customer vulnerabilities and any support they may require.

This is a repetitive yet highly important role that requires a high level of attention to detail and professionalism in every customer interaction.

This is a full time position working Monday to Friday 37 hours per week

Key Responsibilities:

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Contact customers by phone to update details of any vulnerabilities

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Record information accurately and securely in internal systems

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Provide a compassionate, professional, and clear phone experience

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Maintain confidentiality and demonstrate empathy in sensitive situations

Requirements:

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Previous call handling experience is essential

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Excellent telephone manner with strong verbal communication skills

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High attention to detail and accuracy

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Ability to follow structured processes while demonstrating empathy