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DATE ADDED: Thu 27/09/2018

BDC Internet Sales

Gilbert, USA


Job Description

Berge Mazda Volkswagen is looking for experienced representatives in our sales department and business development center.

  • This is NOT a telemarketer position.
  • Our representatives are responsible for engaging customers, building relationships, and ultimately helping them with their vehicle purchase.
  • Berge Mazda Volkswagen is part of the Berge Group, a well-respected, family owned auto dealership group in the metro Phoenix and Tucson markets that has been selling and servicing vehicles in Arizona for over 45 years.
  • The staff is ready to help customers purchase a new or pre-owned vehicle in the greater Phoenix / Scottsdale / Tempe / Mesa area.

Job Duties:

  • Answer and analyze all inbound leads and work with customer
  • Answer all incoming phone calls using inbound scripts to schedule appointments
  • Log all customer information/comments into CRM
  • Respond promptly (within 10 minutes) to internet leads and contact customer by phone
  • Contact customers using outbound scripts to schedule appointments for sales
  • Schedule all future contact as needed
  • Re-schedule no-show customer appointments
  • Generate e-mails and phone calls according to contact timelines
  • Knowing your new / used car inventory
  • Forward all customer concerns to BDC Manager and follow-up

Skills & Experience:

  • Customer service phone experience required
  • Automotive experience preferred
  • Must have strong customer service acumen
  • Excellent conversational skills
  • Must enjoy working with other professionals in a very friendly and team oriented environment


  • Must be on time
  • Able to work any shift that has been assigned. Must be flexible with your schedule – i.e. nights, weekends, holidays
  • Must be able to handle heavy phone contact
  • Ability to work multiple software applications

We offer:

  • Competitive pay plan with Salary Plus Commission!
  • We offer a full benefits package including medical, dental, short term disability, long term disability, and voluntary life insurance.
  • The Berge Group also provides employer paid Basic Life Insurance and 401(K) with a company-match.
  • As part of our application process, we perform background checks and drug screening.
  • We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the E-Verify Employment Eligibility program.

Role: BDC Internet Sales
Job Type:
Location: Gilbert,

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