Our client, a leading e-commerce logistics business based in the London Heathrow area, is looking for a permanent Senior E-commerce Analyst to join their growing network and quality operations team.

This is a high-impact role where you'll play a key part in ensuring parcels move seamlessly across road and air, while driving performance improvements and network efficiencies end-to-end, alongside the operation role; you will be managing a team of up to 7 people

This is a remote role!

Hours: Monday - Friday 09:00 - 17:30 (with occasional on call needed at weekends)

Duties and responsibilities of the Senior E-Commerce Analyst:

Manage and support the full end-to-end movement of e-commerce parcels across road and air networks.
Monitor flight performance closely, identifying delays, risks, and emerging trends before they impact service.
Investigate root causes of performance issues and work with stakeholders to drive practical, long-term solutions.
Conduct trend analysis across the full logistics network, using data to highlight improvement opportunities.
Support continuous improvement initiatives focused on service, speed, cost reduction, and operational efficiency.
Produce clear performance updates and insights for internal teams and senior stakeholders.
Collaborate cross-functionally with transport, hubs, vendors, and airline partners to maintain smooth network flow.

The successful Senior E-Commerce Analyst candidate will bring:

A strong understanding of e-commerce parcel movement end-to-end, including road line-haul and air freight legs.
Hands-on experience monitoring flight performance, spotting service-impacting trends, and implementing fixes.
Proven ability to perform network-wide trend analysis and translate insight into meaningful actions.
Strong analytical skills
A proactive, solutions-focused mindset with a natural curiosity for "why" and "how to make it better."
Excellent communication skills, able to influence across teams and external partners.If this Senior E-Commerce Analyst opportunity sounds of interest, please apply online now!

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