Involve Recruitment (Midlands) Ltd is working with a Industry leading Black Country based company to recruit for a CUSTOMER SERVICE LEAD role!

The purpose of this role is to support the full aftercare - everything from managing deliveries, complaints, warranty on goods and transport etc

* Salary - £30,000 to £35,000

* Monday to Friday 8:30am to 5pm

* 22 days holiday plus bank holidays

This role will work closely with the Sales Manager so a Sales Support or Customer Service team leader / manager background would be ideal!

Responsibilities:

* Deal with all enquiries from customers post order placement.

* Deal with all warranties and complaints

* Be responsible for maintaining the Complaint system

* Ensure that all complaints are correctly coded and report monthly on these.

* Be responsible for communications with our logistic partners regarding customer deliveries.

* Be responsible for the RMA and customer credits process.

* Continuous improvement of customer processes

This is a exciting position so please do not delay in applying