Global Service Delivery Manager | Fully Remote | Global Non-Profit

An exciting opportunity for a leading, global humanitarian charity that makes a huge impact for the most vulnerable worldwide.

As a Global Service Delivery Manager, you will lead high-quality, efficient technology service delivery for their worldwide operations.

This includes developing strategic service plans, monitoring SLAs/KPIs, managing risks, maintaining service documentation, and acting as the escalation point for incidents, helping to ensure critical services support their mission.

You will proactively assess service delivery data and trends to uncover inefficiencies, risks, and improvement opportunities.

This includes the Identification of root causes of recurring service issues and owning the implementation of long term resolutions

What we're looking for:

Proven Service Delivery Management experience (ITIL framework, risk management, incident resolution)
Strong communication skills with the ability to engage diverse stakeholders
Hands-on skills with Jira, Power BI, and service documentation On offer is £60k, 100% remote with great benefits such as 32 days holiday, gym membership, a generous pension, plus more.

If you fit the profile and would like to learn more, apply ASAP