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Date Added: Fri 26/05/2023

Apprentice IT Technician

Southampton, SO14, UK
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Job Type: Apprenticeship, FullTime

Salary: £18948/annum

About IPH

Independent Port Handling Group (IPH) is an extensive provider of services to the port industry in the UK. Activities include terminal management, stevedoring, motor vehicle preparation and logistics and parking services for cruise ship passengers.

IPH Group includes:

* SCH one of the most established stevedoring, cargo and vehicle handling companies on the South Coast, servicing international RORO lines and operating vehicle compounds within the Port of Southampton.

* Southern Maritime Services (SMS) providing cruise and ferry operators with professional solutions to their Logistical and Operational needs since 2005 in Portsmouth International Port.

* Cruise and Passenger Services (CPS) is the most established cruise car parking operator, providing valet parking services for various cruise ports across the UK including Southampton, Portsmouth, Liverpool and Dover.

Being part of the IPH means that you are surrounded by a supportive and friendly workforce and have rare insight into how the port and cruise industry works. With our own in-house staff agency, Pathfinder Personnel Recruitment, we offer flexible and various working opportunities within a dynamic organisation.

About the role

This is a great opportunity for an enthusiastic person with an eye for detail and a willingness to learn to start their career in IT.

You will have the opportunity to learn about all aspects of IT Support from dealing with and resolving complex problems to fixing hardware issues as well as helping to develop knowledge and processes which benefit the department and company as a whole.

The size of the company is such that you will have an opportunity to meet and engage with the majority of our staff on a regular basis which is a great way to gain a better understanding of the business and the IT challenges it faces along the way. Occasional on call out of hours support may be required during the weekend as and when needed.

Your daily responsibilities will consist of:

* Identify and resolve technical problems relating to of MS 365 suite of applications, Access RDB, SelectPay, SelectHR, Codetrack, MS Azure servers, on prem servers, printers, network (LAN) and IT hardware such as laptops, desktops, printers etc. on a day to day basis.

* Management of internal projects to help the company develop its use of technology to the benefit of the company making it as “future-proof” as possible.

* Assisting with the continuous improvement of IT policies and procedures.

* Assisting with continuous improvement of our IT Knowledgebase.

* Monitoring and reporting of KPIs including number of IT tickets logged and resolution metrics such as first time fix.

* Any other tasks as directed by the Senior IT Technician.

The successful candidate will meet the following requirements:

* The ability to work well with others at all levels of the business.

* Excellent verbal and written communication skills.

* Analytical/logical thinking and troubleshooting skills.

* Basic knowledge of key IT concepts such as networking and the Cloud.

* A minimum AS level qualification in IT or relevant IT experience.

* Any experience working in a customer facing role would be an advantage.

* Passion for any aspects of IT and their business application.


* £09.11 per hour, £18,948.8 per year.


* 23 days of holidays (plus bank holidays).

* Free onsite parking.

* Dress-down Fridays.

* Employee Assistance Program.

* Life Insurance.

* Cycle to work.

If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

People are at the heart of our organisation and we continue to focus on supporting our personnel as the nature of our operations evolves. We endeavour to carry out regular staff surveys and we continue to provide our personnel with opportunities to update and refresh their skills.

We recognise the need to operate as an inclusive organisation in an increasingly diverse world. Our recruitment policies aim to encourage equality and diversity.

Our policies committing to the fair and equal treatment of all personnel are embodied in our HR processes, which can be readily accessed
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