We are looking for a proactive and organised Service Co-ordinator to join our team. This role is key in ensuring smooth day-to-day operations across our service function, acting as a central point of contact for customers, engineers, suppliers, and internal teams.

Main Responsibilities of the Service Co-ordinator:

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Manage the full job lifecycle from raising job numbers through to invoicing

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Keep the engineering schedule updated and coordinate with other Service Co-ordinators

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Maintain regular customer communication and manage job progress in line with KPIs

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Oversee quotations, including reviewing, signing off, and analysing performance

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Liaise with stores for parts pricing and subcontractor costs

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Ensure databases, asset lists, and contract information are accurate and up to date

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Issue weekly PPM schedules and support monthly valuation reporting

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Invoice preparation, matching, and profitability checks

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Collaborate with management to improve efficiency and support system implementation (Siclops)

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Attend performance review meetings with customers

Key Skills & Experience of the ideal Service Co-ordinator:

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Minimum 3 years' experience in an administration or service coordination role

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Strong organisational and time management skills

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Excellent communication - both written and verbal

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Advanced IT skills, particularly in Microsoft Office (Word, Excel, Outlook) and ideally Siclops

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Experience in customer service, preferably within Facilities Management (FM)

Qualifications of the ideal Service Co-ordinator:

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A-Level or equivalent (preferred)

If interested, please contact Holly on the details provided