Credit Controller

Location: Gloucester, Gloucestershire
Hours: Full Time | Permanent
Salary: £32,000 per annum

Job Description

Our client is seeking an experienced Credit Controller to join a busy accounts team. The successful candidate will also provide valuable financial analysis and reporting to support future business decisions.

Key Responsibilities of a Credit Controller

* Manage the debt for a portfolio of business-to-business (B2B) customers.

* Ensure all customer account details are up to date and accurate.

* Develop and maintain strong B2B relationships with customers.

* Send copy documents to customers upon request.

* Release accounts from hold status once payments have been received.

* Handle customer communication professionally via phone and email.

* Communicate with sales representatives and other departments to resolve queries.

* Address customer complaints by gathering information and offering potential solutions.

* Open and close customer accounts as needed.

* Allocate payments and refunds on a daily basis.

* Release pro-forma orders following payment.

* Update ledgers with any pending on-hold queries.

* Perform account reconciliations.

* Submit monthly reports to the Accounts Manager regarding unpaid invoices.

Key Skills of a Credit Controller

* A minimum of 2 years' experience in a similar credit control role.

* Excellent customer service skills.

* Patience and the ability to remain calm under pressure.

* Strong analytical skills with a thorough attention to detail.

* The ability to listen and negotiate effectively with customers.

* Excellent verbal and written communication skills.

* The ability to work well as part of a team.

To be considered for this role apply now or get in touch with Lilly Organ at First Base Employment