Job title: Product Manager - Customer App

Contract: 6 Months
Location: London (Hybrid - 3 days onsite; X2 days remote)

The Role

We are looking for an experienced Product Manager with strong app experience to support the ongoing development and optimisation of a large-scale customer-facing retail app used by millions of users.

Working within a Digital Product team, you will partner closely with engineering, design, and business stakeholders to deliver new features, enhancements, and improvements across the app. You will play a key role in shaping product initiatives, prioritising delivery, and ensuring high-quality digital experiences for customers.

This is a hands-on contract role suited to a Product Manager who can quickly embed into an established team, take ownership of product initiatives, and deliver value in a fast-paced environment.

⚠️ Please note: Candidates must have a minimum of 3 years' Product Manager experience working on a customer-facing app. Experience within retail or consumer digital products is highly desirable.

What You'll Be Doing

Managing product initiatives across a customer-facing app
Working closely with engineering teams, designers, and stakeholders to deliver new features and product improvements
Defining product requirements and prioritising work within Agile delivery teams
Translating customer and business needs into clear product outcomes
Managing product backlogs, roadmap priorities, and feature delivery
Supporting the evolution of digital loyalty and customer engagement features
Improving digital customer journeys across key retail experiences
Monitoring product performance and identifying opportunities for optimisation

Key Product Areas

You will support product initiatives across several areas of the app, including:

Food Retail Experience
Enhancing digital experiences connected to food services and improving customer journeys.

Loyalty & Customer Engagement
Driving improvements to the digital loyalty experience and increasing customer engagement.

Fashion & Beauty Digital Experience
Supporting the development of fashion and beauty journeys within the app.

What We're Looking For

Required

Minimum 3 years' Product Manager experience delivering customer-facing mobile apps
Experience working closely with engineering and design teams
Strong stakeholder management and communication skills
Experience delivering products within Agile environments
Ability to work autonomously and deliver quickly within contract roles

Desirable

Experience working within retail or eCommerce
Experience with high-traffic consumer apps
Exposure to loyalty platforms or digital engagement products