Job Title: Director of Rooms – Luxury Hotel | Rooms Division Leadership

We are recruiting a talented Director of Rooms to oversee all Rooms Division operations within a luxury hotel environment. This senior leadership role covers Front Office, Housekeeping, Concierge, and Butler Services, ensuring exceptional guest experiences, strong team performance, and smooth day-to-day operations.

Benefits:

Competitive executive-level salary

Performance-based annual bonus

Pension contributions

Key Responsibilities:

Lead and manage Rooms Division teams, ensuring high standards of service across all guest-facing areas.

Oversee daily operations for Front Office, Housekeeping, Concierge, and Butler Services.

Drive guest satisfaction by proactively addressing service issues and implementing improvement plans.

Monitor performance KPIs, occupancy trends, and service metrics to maximise departmental efficiency.

Ensure compliance with hotel brand standards, SOPs, safety procedures, and financial controls.

Work closely with Engineering, Concierge, and senior leaders to ensure seamless hotel operations.

Recruit, coach, train, and develop team members, fostering a culture of motivation and continuous improvement.

Support budget management, cost control, and annual quality audits.

Key Requirements:

4+ years’ management experience in hotel guest services, Front Office, Housekeeping, or Rooms Division OR Hospitality/Hotel Management degree + 2 years’ experience.

Strong background in luxury or high-volume, luxury hotel operations.

Exceptional leadership, communication, and people management skills.

Proven ability to enhance guest satisfaction and improve operational performance.

Highly organised, detail-oriented, and confident in resolving guest and team issues

A passion for driving the highest levels of customer services and customer experience

Strong understanding of hotel systems, reporting, and financial processes.

Please apply now for immediate consideration.