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Date Added: Wed 16/06/2021

Operations Manager

San Francisco, CA, US
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Job Type: Permanent, FullTime

Job Description

Michelin Starred Celebrity Chef, Michael Mina looking for an experienced Operations Manager for his Growing Restaurant Empire!

Operating since 2003, Mina Group currently manages more than 40 concepts around the world. At Mina Group, impeccable service is not just our ideal, it is ingrained in everything we do. Rooted deep in our foundation is the concept of Kaizen, the art of making great and lasting change in small steady increments. By embodying our values of adaptability and fluidity, we cultivate a whole new sense of hospitality that is uniquely Mina.


Responsible for assisting with management coverage at all restaurants,
where there is a shortage of management or management transition. Also, coordinates,
supervises, trains, and assists in all operational areas during openings and at existing Mina
Group restaurants. Assists in outlet openings as needed.


include the following. Other duties may be assigned.

Ensure training programs are aligned with company programs.

  1. Develop and manage training programs for managers and line level employees.
  2. Develop, manage and maintain training materials.
  3. Monitor and spot check training programs and syllabi in restaurants.
  4. Monitor and review testing in restaurants.
  5. Create and supervise training syllabus for new projects.
  6. Coordinate training and training needs for new projects.
  7. A member of the Task Force team during restaurant openings.
  8. Develop training objectives, strategies and programs.
  9. Train and monitor managers and chefs on Mina Commandments.
  10. Train and monitor managers on Weekly Manager Meeting.
  11. Ensure that all training programs, manuals, tests or other materials are approved by
  12. and in compliance with hotel partners
  13. Ensure that Mina maintains compliance with any Union practice or agreements on
  14. property
  15. Works in concert with Mina HR and Finance on personnel and financial matters
  16. Conduct site inspections after visiting restaurants and report to corporate including
  17. solutions.
  18. Understanding all partner systems and programs and incorporate into restaurant
  19. operations.
  20. Functions as “Senior Manager” in restaurants that need management coverage and
  21. are in management transition
  22. Will be required to execute all functions of a Restaurant Manager while at any Mina
  23. Group Restaurant.
  24. Performs all aspects of position with efficiency, respect, friendliness, professionalism,
  25. teamwork, knowledge, patience, awareness, compassion, courtesy and initiative
  26. Ensure that Mina Group standards are executed consistently at all outlets
  27. Assists all restaurant management teams with all aspects of financial reporting
  28. Assists outlets with daily labor report
  29. Assists the Mina Group Director of Operations and Assistant Beverage manager with all
  30. aspects of inventory efficiency and cost control
  31. Ensure that all management personnel at the applicable restaurant is fully trained on
  32. all systems
  33. Offer positive solutions to problems or issues and provide input to the decision making
  34. team
  35. Coordinate schedule and work responsibilities for new managers at assigned
  36. restaurants
  37. Completes projects provided by Mina Group Executives in a timely manner
  38. Assists with coordinating recruitment plans with Mina Group Recruiter and Director of
  39. Operations
  40. Ensures that all operational systems are in place for each restaurant
  41. Involved with all aspects of restaurant refreshes
  42. Drives and maintains Mina Group culture in all restaurants
  43. Participate and coordinate critical path meetings with Mina Group Director of
  44. Operations
  45. Assist in scheduling candidate interviews to ensure that all staffing levels are met
  46. Assists in reviewing and ensuring that training curriculums are in place and functioning
  47. at all outlets
  48. Participates and organizes all training sessions with the direction of Mina Group
  49. Director of Operations
  50. Supports and assists staff during service
  51. Ensures that all service points are consistently met
  52. Keeps Mina Group Executives abreast of situations
  53. Fosters team building and diversity at all restaurants
  54. Ensure adherence to Mina Group and Host Property Policies and Procedures
  55. Assists with all aspects of the operation at openings at all new Mina group restaurants
  56. Attends and participates in all Weekly Manager Meetings
  57. Attends and participates in the Weekly Operations Meeting
  58. Assists and participates in all daily meetings
  59. Solicits feedback for personal development
  60. Will be required to assist and train in existing restaurants at the discretion of Mina
  61. Group
  62. Acts as Mina Group liaison with hotel partners, department heads while on property

There will be extensive travel required to perform the essential job functions. Travel
requirements will be to the discretion of Mina Group. This includes travel to certain
restaurants for extended periods of time, to assist with manager coverage during transitions
as well as during restaurant openings.

Supervises all FOH line level employees, and assists restaurant management. Carries out
supervisory responsibilities in accordance with the organization's policies and applicable


To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.


  1. Minimum of three years' experience in the restaurant/hospitality industry.
  2. Must have a working knowledge of FOH management and operations.
  3. Must understand standard management and training principles and theories.
  4. Must understand all health, safety, and sanitation practices.
  5. Must have strong computer skills with working knowledge of Microsoft Excel, Outlook
  6. and Word.
  7. Four-year College Degree.


  1. Ability to read and interpret general business documents. Ability to write reports and business
  2. correspondence. Ability to effectively present information and respond to questions from
  3. managers, customers and Mina Group Executives.

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