Job Description

Job Title IBA Manager

Division IBA

Reports to DeputyHead of IBA

Location Cheltenham

Website #removed#

Job Purpose

This Managerial role will support the Deputy Head of IBA and Head of IBA in ensuring the efficient running of IBA Teams within a fast-paced Lloyd’s market environment.

Responsibilities

• Support the Deputy Head of IBA in ensuring all operations, including premium allocations, insurer settlements, and client accounting, happen in an efficient, accurate and timely manner
• Provide support to teams that will be responsible for the reconciliation of client and insurer accounts, resolving complex discrepancies.
• Work closely and collaborate with internal stakeholders, including Broking, Operations, Compliance, and Finance, to ensure timely and accurate financial processes.
• Ensure internal controls and processes are adopted within the Teams.
• Ensure monthly reporting is prepared for the Deputy Head of IBA so the Head of IBA can present to senior management.
• Continual review of IBA processes and procedures, identifying and implementing all improvements necessary.
• Supporting team members to identify development opportunities to maximise team members’ potential.

Knowledge/Skills/Qualifications

• Preferable experience in IBA operations within a Lloyd’s or London Market broker.
• Understanding of regulatory and compliance requirements (FCA, CASS).
• Proven team management and leadership skills.
• Excellent attention to detail, problem-solving abilities, and stakeholder communication.
• Has a strong understanding of customer service.
• Experience working with market-facing finance systems.
• Handle a fast-paced working environment.

Key Competencies

• Accurate Data & Management Information.
• Communicating and influencing.
• Customer Focus.
• Decision Making.
• Information Seeking.
• Managing and improving Performance.
• Individual and team development.
• Relationship Building.