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DATE ADDED: Thu 17/10/2019

Customer Service Controller

Garforth, UK


JOB TYPE: Permanent, FullTime

Dawsongroup m aterials handling ltd

Service Controller

Your will ensure all planned services and breakdowns of our assets are swiftly handled and assist the Service Support Manager in ensuring tight control of all administration

You will:

* Co-ordinate an efficient service,
* Control the workshop, mobile and third-party engineers
* Receive all breakdown calls and allocate engineers/service agents
* Ensuring that programmed maintenance, breakdown and damage repairs are smoothly controlled and properly authorised, documented and recorded on the computerised maintenance system
* Control costs without adversely affecting safety or customer service standards or the quality of the hire fleet and in accordance with manufacturers' recommendations and legislative requirements

To be successful in this role:

* You will have a full, valid UK driving licence
* Experience in a service and maintenance environment is preferable
* Experience of working on, or in, the Forklift Truck and material handling industry is desirable

* Be a confident communicator with an excellent telephone manner

* Have strong PC skills and experience with Microsoft Office
* Excellent negotiation and organisation skills

Dawsongroup plc is an equal opportunities employer, and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package .



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