Role: Assistant Field Service Controller

Industry: Construction/Plant

Duration: Permanent

Location: Bristol, Avonmouth

Salary: c£35,000

Main Responsibilities as Assistant Field Service Controller:

Answering the main line and escalating queries to the Field Service Controller
Raising Quotations & Service work orders on the in-house system and scheduling to engineers
Organising and planning engineer's schedules across various depots for routine maintenance and breakdowns on machinery
Working with the parts team to ensure parts are available for engineers to attend site
Organise and maintain the daily/weekly WIP ('Work In Progress' report)
Raising purchase orders
Assist service control and management with cost and completion of service work orders
General data entry and other tasks requested by the businessAdditional Responsibilities as Assistant Field Service Controller:

Attending regular service meetings
Work to develop a technical/mechanical understanding of the products
Covering and support service administration role as and when required (Holiday / Sickness)Work Experience Requirements:

Demonstrable customer service experience, in a similar role or industry
Proven administration experience
Good organisational skills.
Ability to thrive in a busy, ever-changing environment.
Excellent level of attention to detail and conscientiousness.
Ability to multi-task.
Mathematically competent with good IT skills.
Confident and clear telephone manner.Education Requirements:

Good general level of education including English, Maths, and IT.

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