Position: Service Coordinator

Location: Newtown area, Powys

Salary: £27,000 - £32,000 DOE - Potential for more for the right candidate

Our client, an established engineering firm located in Powys, is seeking an experienced Service Support Administrator to join their growing team.

This is a pivotal, office-based position within their Service Team, working closely with the Service Manager, Parts Co-ordinator, and six field-based Service Engineers.

Plays a central role in coordinating breakdowns, planned service visits, contract work, and revenue-generating opportunities. You will be responsible for managing the full lifecycle of service activities - from booking and planning through to reporting, invoicing, and follow-up sales opportunities.

Job Overview

Service Coordination & Planning - scheduling visits, managing diaries, liaising with engineers, completing RAMS, timesheets, and service reports.
Customer Communication - acting as primary contact, managing support platforms, arranging works, following up, supporting handovers.
Revenue & Contract Management - managing contracts, following up recommendations, supporting parts/revenue, identifying opportunities.
Administration & Systems - processing worksheets, invoicing, ERP system use, maintaining records, updating aftersales literature, supporting Service Manager.Job Requirements

Experience coordinating workloads or scheduling
Experience using an ERP system (training will be provided) - Desirable
Background or exposure to engineering or technical environments - Desirable
Experience in service coordination or aftersales support - Desirable
Highly organised and detail-oriented
Confident managing multiple tasks and priorities
Customer-focused with excellent communication skills
Proactive, commercially aware, and self-motivatedSalary & Benefits

£27,000 - £32,000 DOE - Potential for more for the right candidate
Monday - Friday (days only) 41 hours per week
24 days + Bank Holidays (plus long service allowance)
Opportunities for development as the company continues to expandBennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for