Head of Centre Operations

We are seeking an experienced senior leader to drive operational excellence across multi-site services, ensuring high standards, efficiency and impact.

Position: Head of Centre OperationsSalary: Circa £60,000 plus £5,000 car allowanceLocation: Watford with hybrid working and regular travelHours: 35 hours per weekContract: PermanentClosing Date: 29th April 2026

About the role

This is a senior leadership role responsible for overseeing operations across multiple sites, leading large teams and ensuring high standards of service delivery.

You will be accountable for delivering strategic objectives through operational excellence, strong leadership and effective performance management across a geographically dispersed workforce.

Key responsibilities include:

Developing and delivering operational strategy aligned to organisational goals
Leading and managing multi-site teams through direct reports
Driving performance through data analysis, KPIs and continuous improvement
Overseeing day to day operations to ensure consistency, quality and compliance
Managing budgets, financial controls and identifying efficiencies
Ensuring high standards of customer service and stakeholder engagement
Leading on health and safety across all sites and ensuring full compliance
Overseeing facilities, estates and maintenance planning
Building partnerships with external organisations and stakeholders
Supporting organisational development through coaching, training and leadership

You will play a key role in shaping operational systems, improving efficiency and ensuring services meet both current and future needs.

About you

We are looking for a confident and experienced leader with a strong track record of managing large, multi-site teams.

You will have:

Significant experience in multi-site operational management
Strong leadership skills with a focus on coaching and team development
Experience driving performance, analysing data and improving systems
Knowledge of health and safety management and compliance
Excellent communication and stakeholder management skills
Strong organisational skills with the ability to manage complex workloads
Confidence using IT systems including Microsoft Office
A full driving licence and willingness to travel regularly

Experience within a relevant sector is beneficial, but not essential. More important is your ability to lead complex operations and deliver results.

About the organisation

The organisation is a rescue and rehoming charity with four rehoming centres and six charity shops operating across the south of England. They are a charity that never stops caring for its animals and people, working towards a world where every pet thrives in a loving home.

Other roles you may have experience of could include; Operations Director, Head of Operations, Regional Manager, Area Manager, Service Director, Head of Service Delivery, General Manager, Operations Manager

Please note this role is advertised by the recruitment agency acting on behalf of the client, Not For Profit People