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DATE ADDED: Sat 08/06/2019

Lead Enterprise Management Architect - Bids

basingstoke, UK
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COMPANY: FUJITSU.

JOB TYPE: Full Time, Permanent

SALARY: £20,000 - £29,999, £30,000 - £39,999, £40,000 - £49,999, £50,000 - £59,999

Role Purpose


The role holder may manage a small/medium design team. They are a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers' business and commercial issues. They identify, design and deliver larger or more complex architectures, strategies and specific solutions.

Responsible for the design and communication of structures to enable and guide the design and development of integrated solutions that meet current and future business needs. Changes to service, process, organization, operating model and other aspects may be required in addition to technology components, and solutions must demonstrate how agreed requirements (such as automation of business processes) are met, any requirements which are not fully met or, and any options or considerations which require a business decision. The provision of comprehensive guidance on the development of, and modifications to, solution components to ensure that they take account of relevant architectures, strategies, policies, standards and practices and that existing and planned solution components remain compatible.

Key Accountabilities



• Defines major technical projects for customers or Fujitsu Services, influencing their view of acceptable investment level.

• Determines strategies, architectures and proposals.

• Shapes technical proposals to be acceptable to the customer and may make solution/service trade-offs.

• May manage a large design team, defining the approach to larger/more complex solution development and acceptance testing, and identifying strategic level risks and remedies.

• Determines the approach to whole classes of business, leading and influencing others in the development of new offerings.

• Works with customers to understand their business strategy and develop IT strategies and architecture for significant areas of their business.

• Manages a team to agree customer requirements and produce the design, setting high level criteria for the design of major solutions and exercising design control over the implementation.

• Communicates the impact of emerging technologies on customer and Fujitsu Services business to senior level customers and Fujitsu Services businesses.

• Shares knowledge with colleagues and makes useful additions to the Fujitsu knowledge base.

The role holder will typically take sole responsibility for Service Management Tools design and costing during a bid, but may manage a small architecture design team. They are a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers' business, commercial and security issues. They identify, design and deliver larger or more complex service tools architectures, strategies and specific solutions.

Responsible for the design and communication of architecture designs to enable and guide the development and documentation of integrated solutions of service delivery tools and associated infrastructure that meet current and future business needs. Architectures will cover tools for service desk, system monitoring, patching, asset discovery and other tools that may be required to deliver an efficient managed service. This efficient delivery will normally require tools for the automation of service delivery tasks and the integration of those automation tools to other management tools.

Solutions must demonstrate how agreed requirements (such as automation of incident logging) are met, any requirements which are not fully met, and any options or considerations which require a business decision. Solutions will include details of the tools, the cost of the licences and the necessary infrastructure to support them. They will provide comprehensive guidance on the installation and configuration of solution components to ensure that they take account of and are compatible with relevant strategies, policies, standards and practices that exist for Fujitsu and the customer.

Key Accountabilities:


  • Complete responsibility for service management tools design and cost input to bid qualification and business approval meetings

  • Designs larger, more complex service management tools solutions and can manage the work of specialists contributing to the design and implementation

  • Using company prescribed methodologies, produces service designs with risk and cost elements that are accepted by the overall Solution Architect or Project Manager

  • Shapes service management tools proposals to be commercially acceptable to the customer and may make solution/service trade-offs

  • Establishes customer requirements for a solution, building strong relationships and acting as a major influence in the customer choosing Fujitsu

  • Defines the approach to larger/more complex solution development, build and acceptance testing, producing detailed implementation plans

  • Manages toolset designs through implementation, without any requirement for significant design changes

  • Shares knowledge with colleagues and makes useful additions to the Fujitsu knowledge base and knowledge-share events

  • Represents Fujitsu at customer forums, conferences, and professional bodies to build Fujitsu's reputation in the market place.

Key Performance Indicators

  • Tangible feedback from customers and/or sales that major technical project definitions have influenced investment decisions. Regularly has technical strategies, architectures and proposals, incorporating trade-offs from the original specification, accepted by the relevant Business Approval review, without any requirement for significant proposal changes.
  • Authors design and test documents for large, complex solution developments, incorporating strategic level risks and remedies and manages a large design team to achieve documented handover criteria.
  • Can evidence a leading role in the development of new offerings.
  • Documented feedback, from customers and/or sales, that IT strategies and architecture for significant areas of the customers' business have been developed as a result of working with the customer to understand their business strategy.
  • Authors high level design documents for major solutions, managing design requirements and implementation teams and maintains an audit trail for an effective design control process.
  • Delivers presentations and "white papers" on the impact of emerging technologies to senior customer and Fujitsu business representatives.
  • Regular contribution to, and user of, company knowledge repositories and events.


Mandatory Requirements:

  • The candidate will be required to hold the relevant level of clearance required by the project or be eligible to obtain the required clearance - SC clearance, as a minimum
  • Experience of service management tools design and implementation for major IT systems
  • A detailed knowledge of service delivery tools and the associated infrastructure with strong operational understanding of IT operations, service management and service reporting
  • Self-motivating, objective setting, and with strong negotiating skills
  • Client-facing skills at senior-level discussion, with the ability to communicate ideas to senior executives
  • The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the business or Customer
  • The ability to write coherent, concise, and readable technical documentation, cost models and implementation plans
  • The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.


  • Technical Requirements:

    • Qualification in or experience with Microsoft System Centre, CA Service Desk and automation tools

    • Qualification in or experience with Windows Server, Linux Server, VMWare and SQL databases

    • Experience of cost modelling and planning toolset implementations

    • Experience of writing bid proposals and presenting solutions to customers

    • Experience documenting High Level Designs, Low Level Designs and implementation guides


    Role: Lead Enterprise Management Architect - Bids
    Job Type: Full Time, Permanent
    Location: basingstoke, england, england

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