Helpdesk Service Coordinator (Engineering / Print Environment)

Walthamstow, North London

Salary: Up to £35,000 + benefits

We're working with a well-established and forward-thinking business within the print and document solutions sector, looking to appoint an experienced Service Coordinator to join their head office operation.

This is a fast-paced, technical service environment supporting field-based engineers working on print and production equipment. This is not a general scheduling role so experience within an engineering or technical service environment is essential.

The business is continuing to invest in technology and automation, creating a structured and efficient operation where systems support you rather than slow you down.

The Role

You'll sit at the centre of the service function, responsible for coordinating engineers, managing breakdowns, and ensuring service delivery meets both customer expectations and internal targets.

* Coordinating and allocating service calls to field engineers based on location, skillset and priority

* Managing incoming technical breakdowns and service requests

* Monitoring engineer activity and job progress in real time

* Managing return visits, parts coordination and scheduling

* Acting as the key point of contact between engineers, customers and internal teams

* Ensuring systems are accurate and reflective of live service activity

You must have experience coordinating engineers within a technical or engineering-led service environment.

Suitable backgrounds include:

* Print / photocopier / MFD / production print

* Engineering or technical field service

* Machinery, equipment or IT hardware service coordination

Applications from the following backgrounds will not be considered:

* Facilities or property maintenance

* Housing or repairs coordination

* Domestic trades scheduling

The Person

* Proven experience in a service coordination or helpdesk role within a technical environment

* Strong understanding of breakdowns, SLAs, and parts/return visits

* Experience using service management systems (e.g. Vantage or similar)

* Highly organised with the ability to prioritise in a reactive environment

* Confident communicator, able to manage engineers and customers effectively

Why This Role

* Investment in automation and systems to improve efficiency

* Structured, well-run service operation

* A business that is actively modernising how it works

* A role with real responsibility and visibility

If you understand how a true engineering service desk operates and can keep things moving under pressure, this is a strong opportunity to join a well-organised and progressive business