Junior Platform Analyst
Location: Belfast, UK
Salary: £30,000 - £40,000

We're working with a fast-growing fintech company based in Belfast that provides sophisticated data services to global clients. They're hiring a Junior Platform Analyst - a brilliant opportunity for a recent graduate who wants to build a career in financial technology and support.

You'll work closely with global teams across support, infrastructure, and data operations, helping clients and internal users get the most out of a complex platform that powers real-time trading decisions. The environment is fast-paced and collaborative, with lots of training and development - ideal for someone who enjoys solving problems and working with technology.

What You'll Be Doing

• Provide client-facing support via phone, chat, and email, using remote access tools and in-house platforms

• Monitor overnight data processes and run quality checks, addressing any errors or reprocessing as needed

• Communicate early-morning updates to clients and escalate any issues affecting system availability

• Support onboarding for new clients by configuring user access and platform permissions

• Investigate technical issues, including system connectivity and data delivery

• Work with cross-functional teams to resolve trading and integration queries

• Carry out quality assurance checks on internal tools and document outcomes

• Maintain clear and up-to-date support documentation and internal knowledge bases

• Manage support tickets using Jira and escalate where needed

• Contribute to onboarding and training of new team members

What They're Looking For

• A 2:1 (minimum) or higher in a degree such as Finance, Economics, Maths, Computer Science, or similar

• Minimum of 2 A's at A Level.

• Prior experience in a support or service role is a plus but not essential

• Ability to think critically and manage time effectively under pressure

• Some exposure to SQL and/or Python would be helpful

• Experience using support tools such as Jira or Confluence is advantageous

• Strong written and verbal communication skills

• A proactive mindset and strong attention to detail

• Interest in financial markets or trading environments

• Must be able to work full-time from the Belfast office

What You'll Get

• Competitive salary, bonus and comprehensive benefits

• Private health insurance, life cover, and income protection (all employer-paid)

• Pension scheme with employer contributions

• Progressive annual leave policy

• Office perks including snacks and drinks

• Regular team events and offsites

• Supportive culture with learning and growth opportunities

Apply here or reach out to Aaron Somers at Ocho for more information via LinkedIn.