Membership Service Administrator

Our Union client based in London EC1V are looking for a Membership Service Administrator who will provide secretarial and administrative/telephone support within the Region, to the Regional Officers of the district and deal with enquiries from the branches and other colleagues.

Hours - Monday to Thursday 9am to 5pm Friday 9am to 4pm (1 hour Lunch)

Salary - £26.12 per hour

Duration - 1 month's temporary cover - possibly longer

Key Responsibilities

• Provide secretarial and admin support as required, diary management, arranging meetings, minute taking
• Provide organisational support for the officers generally
• Keep filling up to date
• Maintain data base and run general reports using Word and Excel
• Answer queries and provide assistance to members
• Keep Regional Industrial activists / shop Stewarts /Branch Officer listings up to date on the membership systems
• Open correspondence and respond as appropriate on a timely basis
• Accurately record absence and holidays taken for all District Office employees - Officers and staff
• Undertake regional administrative functions to ensure excellent service to members, officer, activists, and branches
• Provide reception/telephone support within the branch

Key Requirements

• Previous Office Experience in a Secretarial and Administrative capacity
• Excellent telephone manner and able to juggle various tasks
• Competent use of all Microsoft Office applications with minimum standard of Advanced Excel and Word.
• Transcription skills using appropriate techniques (e.g Shorthand, speedwriting, note taking)
• Good interpersonal Skills, the ability to communicate with people at all levels
• Displays a flexible and co-operative approach to initiating and completing changes of processes/working practices
• Discretion and the ability to work to a high degree of confidentiality
• Ability to work under pressure and meet deadlines
• Ability to prioritise workloads
• Experience of taking minutes at meetings