Proactive adjustment of claims within their claims authority and in accordance with established claim policies and procedures. To handle claims independently, under the guidance of senior leaders. Deliver excellent claims service to all customers, through effective claims management.

The Role

Canopius are seeking a skilled claims adjuster to join the Specialty Products claims team to support the Specialist Consumer Products underwriters with the wide range of products that they underwrite including, but not limited to, travel, personal accident, mortgage and income payment protection. This role also offers the opportunity to work closely with the A&H claims team who underwrite a similar suite of products.

Our underwriters have extensive experience within the insurance market and write a wide range of risks. This breadth of underwriting creates a unique opportunity for the successful candidate to build a comprehensive knowledge across these lines of business.

Canopius is seeking an experienced claims professional with knowledge of handling claims in the London insurance market. This individual will be a key referral point and be responsible for developing relationships both internally. and externally with Canopius' Delegated Claims Administrators. They will need to act as a subject matter expert for the portfolio and collaborate with the underwriting team.

The SCP & A&H claims teams sit within the wider Specialty Product Division (alongside Equine and Credit and Political Risk) as part of the Claims function. The successful individual would be given the opportunity (if desired) to cross train into one or more of the other classes of business as part of their personal development.

Key Responsibilities

• Develop a thorough understanding of the claims within the A&H and SCP portfolio
• Ensure that adequate financial provisions are maintained and reported appropriately
• Proactively adjust claims within their claims authority and in accordance with the Canopius claims manual; ensuring and delivering the very highest service to all our customers by effectively driving claims through to resolution
• Nurture and maintain collaborative working relationships with internal and external stakeholders; in particular with the underwriters for these classes of business
• Instruct and proactively work with panel lawyers, adjusters, and experts to ensure the best outcomes whilst controlling costs and reducing claims leakage
• Ensure delegated claims are managed in accordance with Canopius' claims values; ensuring effective technical oversight of TPAs/Service Providers via regular contact meetings, peer reviews, technical file reviews and generally sharing of best practice

Skills & experience

• Reviewing and assessing policy coverage for claims in the A&H and SCP class or other classes of business
• Experience in the London market as a claims handler is preferred
• A passion for learning
• A strategic thinker with strong communication skills
• A collaborative and thoughtful approach to stakeholder management
• Professional approach to interact appropriately with management
• Able to work both independently and as a team player
• Willingness to take responsibility and accountability
• Act with honesty, integrity and fairness at all times
• Ability to prioritise and proactively meet deadlines
• Customer focused