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DATE ADDED: Tue 09/10/2018

Part-Time Nike.Com Product Support Specialist

Mesa, USA
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COMPANY: REMX SPECIALTY STAFFING

Job Description

 

Our Nike agents serve those customers who place an order on the Nike.com website or have a questions/concerns about their order. The role is primarily inbound with some email correspondence. Call center experience not required as they are will attend 4-5 weeks of training. Agents with retail and food industry have excellent customer service skills and generally transition well into this role. Looking for high energy and outgoing individuals!

  • Team player with a genuine interest resolving customer problems. Solid ability to resolve customer problems effectively;
  • Strong written and verbal communication skills;
  • Strong computer skills;
  • Must be fluent (speak, read and write) in English
  • Ability to learn new things quickly;
  • Articulate with excellent telephone manner;
  • Efficient, organized and able to work independently. Proactive initiative; dependable and enthusiasm.

In short, Nike.com is looking for Representatives who put the customer at the center of everything they do; they talk to people like people in an unscripted way, they are diverse, they have fun, they take ownership and love operating in a role that allows them to be empowered and think outside the box.

The ideal candidate should be able to demonstrate knowledge and/or experience in the following areas:

 

  • CUSTOMER / SERVICE ORIENTATION: Concern for satisfying internal/external customers, cheerful presentation, engages with customer letting them know they are willing to work to resolution, quickly and effectively solves customer issues, determines customer needs and identifies / measures satisfaction.

 

  • TEAM WORK / PLAYER: Ability and desire to work cooperatively with others on a team, offers support for other ideas, shares best practices and recognizes others contributions to the team

 

  • GRAMMAR & COMMUNICATION (Written and verbal communication): Fluent in the English language; outstanding grammar, spelling and punctuation. Great phone etiquette.

 

  • RESULTS ORIENTATION: Works well in a fast paced and measured environment, self-motivated, strong sense of urgency about solving problems and getting work done.

 

  • INNOVATION / ENTREPRENEURIAL ORIENTATION: Is self-motivated, regularly proposes creative approaches or methods, does more than what is normally required in a situation.
  • Manage relationships with hotels by providing high levels of customer service and account management support;
  • Act as main point of contact with hotels verifying guest information as needed;
  • Communicate any developments in service, products, website, or systems;
  • Answer any incoming questions from customers (system, reservations, etc.);
  • Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible;
  • Provide guidance to hotels in utilizing and optimizing our systems;
  • Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support;
  • Ensure timely follow up with hotels provided through feedback;
  • Resolve any issues / complaints that have been detailed on the incoming guest reviews and take appropriate action as needed;
  • Ensure that all administration is completed as required.

 

Company Description
RemX is the professional staffing division of EmployBridge. RemX focuses on the placement of Contact Center, Accounting & Financial, IT, Engineering, and Administrative Professionals, across the U.S. We understand the importance of finding the right person for the right job in the right environment.


Role: Part-Time Nike.com Product Support Specialist
Job Type:
Location: Mesa,

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