E-Commerce Trading Manager (Digital Marketing)

Location: Chester (Hybrid: 3 days office / 2 days remote)

Type: Full-Time | Permanent

Salary: Salary £35k - depending on experience

Be the Driving Force Behind a Fast-Growing Brand 💼

We're migrating to Shopify, expanding our brand portfolio, and gearing up for major product launches. We're looking for a sharp, commercially-minded E-Commerce Trading Manager to take the reins and lead our online growth across Shopify, Amazon, eBay, and more.

This is a high-impact role where your decisions will directly shape our revenue, conversion rates, and margins. You'll own the trading strategy, run weekly trade reviews, and collaborate across teams to deliver results that matter.

What You'll Own:

📊 Trading & Pricing

Monitor competitor pricing daily and adjust to stay ahead.
Recommend pricing strategies to protect margins and boost sales.
Identify high-potential products and slow movers using performance data.
Plan and execute promotions, bundles, and discount strategies.🛍️ Website Merchandising

Optimise product listings, images, and descriptions for conversion.
Keep homepage, category pages, and collections fresh and relevant.
Implement seasonal and promotional content that drives engagement.📞 Customer Experience

Deliver responsive, professional support via email, live chat, and phone.
Resolve order queries and returns with empathy and efficiency.
Improve FAQs and on-site info based on customer feedback.📈 Google Ads & Digital Marketing

Manage and optimise Google Ads across Search, Shopping & Display.
Run A/B tests, refine targeting, and maximise ROI.
Support email campaigns, social media posts, and basic design tasks.📉 Performance & Analysis

Report on trading activity and campaign performance.
Use insights to recommend actions and improve conversion rates.

What You'll Bring:

✅ Essentials

2+ years in an e-commerce or digital marketing role preferably in a retail/agency setting.
Strong commercial instincts and pricing strategy experience.
Confident with spreadsheets, performance metrics, and data analysis.
Excellent communication and customer experience skills.
Shopify experience.
Knowledge of luxury consumer goods would be desirable
Familiarity with Google Analytics, Excel reporting, or similar tools