We are currently looking to identify and recruit a highly experienced General Manager of a commercial building in the heart of Birmingham city centre. Previous experience in building and facilities management is essential as well as a background and experience in service charge, budgeting and financial management.
Company profile - Commercial Building Manager:
Our client is a shaping the future of real estate by combining world class services, advisory and technology to their clients. They hire the most talented people in the sector and support you with professional growth, flexibility and personalised benefits to manage life in and outside of work.
Objective - Commercial Building Manager
Responsible for delivering all operations and customer related services to the building and its occupants and ensure that the facilities services adhere to best practice standards. You will manage the day-to-day client activities for the property and be the on-site point of contact for key stakeholders and/or client. Overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.
Key responsibilities - Commercial Building Manager
Understand the Client’s objective, assist in reporting and act as lead in all operational matters at the property
Establish and manage a property strategy to provide a high standard of customer service
Regularly meet with occupiers to fully understand their wants and needs
Manage the on-site services teams to ensure customer satisfaction and minimise service interruption
Undertake annual Occupier Surveys and respond to feedback
Ensure KPIs are met and service excellence is delivered throughout all on-site operations
Financial management, through the preparation, monitoring and reconciliation of service charge budgets
Ensure that the procurement of supplies and services at the property is best value
Ensure high quality health and safety practices are maintained
Know and understand all heating, ventilating, mechanical and electrical equipment at the property
Work with building surveyors / architects / consultants on major works
Lead, develop and inspire the on-site FM team and develop a culture of innovation and proactivity
Mentor and enable training & development of team
Performance manage, set goals, and complete year-end assessment
Proactively engage stakeholders to ensure that on site client’s expectations are met
Ensure Service Partners are well-managed, delivering services on time and within budget
Deal with due diligence enquiries on disposal and lettings from a facilities perspective
Ensure expiry of contracts are monitored and re-procurement is initiated and contracts are continually assessed
Ensure all Critical Environment requirements are met
Review existing operations regularly to reduce costs and improve operational standards
Ensure a property risk management program including audits is implemented and maintained
Candidate Profile - Commercial Building Manager
Strong management experience in a high-profile commercial building/facilities environment
Understanding of building design, base build management, and service charge budgets
Ability to effectively motivate and manage teams and proven ability to manage complex operational matters
Experience in managing major CAPEX projects
Customer service-oriented attitude
Ability to lead, train and promote collaborative relationships
Excellent project management and organisational skills
Goal-oriented with a focus on meeting performance targets
Degree or RICS equivalent qualification in facilities management, building or related field is desired
Knowledge of health and safety requirements (IOSH/NEBOSH)
Basic technical knowledge of property systems (Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Working knowledge of commercial contracts
Strong budget management and financial analysis skills
Client-focused with a proactive and professional approach to stakeholder engagement
Experience implementing and managing sustainability practices
Familiarity with building codes and regulations
Proficiency in property management software and technology
Skilled in data analysis and reporting
Salary & Package - Commercial Building Manager:
Guide at £55,000
40 hours per week
Annual discretionary bonus and company benefits
Location - Birmingham City Centre
If you have significant experience managing commercial buildings and facilities and have what it takes to excel in this demanding and exciting position, please get in touch with James Hanson to discuss in more detail. Commercial Building Manager.
Reference: JH5757
