Job Reference Number: CUR0094

Operations Manager

Permanent

Cheadle Hulme (fully in-office, with some national travel for conferences, supplier visits, and industry events)

Full-time, 9am - 4pm, 3pm finish on Fridays

£30,000 - £40,000 per annum + 10% employer pension + 25 days holiday (plus bank holidays) + free parking + Christmas bonus + free trade union membership

This is an excellent opportunity for a motivated and driven Operations Manager to join a well-established organisation.

Our client is a not-for-profit financial institution dedicated to giving back to the local community by providing ethical financial services to those in need. Established for over 25 years, they serve people through membership in a large UK trade union.

They're looking for an Operations Manager with proven operations management experience to oversee the service side of the credit union and support the CEO with strategic and regulatory projects. This role will involve managing daily operations, supervising and training member services staff, overseeing payments and compliance processes, and contributing to projects that improve services and systems. The successful candidate will play a key role in the organisation's future direction, with the opportunity for succession into the CEO role in the longer term.

The ideal candidate would be somebody who thrives in an operational leadership position, enjoys working independently while managing a small team, and wants to contribute to an ethical, member-focused organisation. If this sounds like you and you're ready for your next career move, read on to find out more…

The role

Day-to-day responsibilities

* Oversee and manage the member services team

* Handle key service processes including direct debits, standing orders, and payments systems

* Support projects under the CEO's guidance, including supplier changes and system improvements

* Provide administrative and technical support to staff and ensure smooth daily operations

* Develop and monitor compliance systems and controls in line with regulatory guidance

* Support and contribute to the organisation's business plans and long-term objectives

Why would you want this role?

* Work for a not-for-profit organisation that gives back to its community

* Take ownership of your workload and work independently

* Be part of a small, friendly, and ethical financial institution

* Enjoy strong pension contributions, free trade union membership, and free parking

* Benefit from the opportunity for long-term career progression to CEO

The Person

Essential

* Operations management experience

Desirable

* Project management experience

* Financial services experience

* Trade union experience

* Line management experience

* Compliance experience

* Experience with IT systems

* Wider operational leadership experience

Nice-to-have

* Credit Union experience

* Not-for-profit experience

If you think you could be the right fit for this Operations Manager role, please submit your application now. Candidates will be reviewed, contacted, and submitted to our client on an ongoing rolling basis when they apply, so don't delay in applying!

PLEASE NOTE: This role will require passing a DBS check and a credit check. The services of CU Recruitment Ltd are those of an Employment Agency. CU Recruitment Ltd regrets to inform you that our client will ONLY accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this permit or right, or who are pending an application to obtain this permit or right should not apply