Service Contract Coordinator - 1-Year FTC (Potential to Become Permanent)

Location: Warmley
Salary: Up to £27,000 per year
Hours: 37.5 hours per week
Holiday: 23 days + Bank Holidays (increases with service)

We are seeking a highly organised and customer-focused Service Contract Coordinator to join a busy and growing service department on a 12-month fixed-term contract, with a strong possibility of becoming permanent. This is a varied and rewarding role supporting contract renewals, quotations, documentation, scheduling, and customer communication.

Key Responsibilities

Service Contract & Sales Support

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Prepare and issue quotations for service agreements.

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Monitor, track, and renew customer contracts in a timely manner.

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Maintain accurate records, renewal logs, and reporting documentation.

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Set up new contract numbers and ensure all customer data is up to date.

Customer Service & Communication

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Act as the main point of contact for contract-related queries.

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Respond to customer enquiries by email, phone, and online submissions.

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Support the resolution of contract or invoice-related issues.

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Assist with documentation required for audits, compliance, and submissions.

Administrative & Coordination Duties

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Manage pre-qualification questionnaires, certificates, and tender documents.

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Track upcoming service due dates and liaise with the operations team for scheduling.

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Raise work orders and process job sheet requests.

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Work closely with the accounts team on invoicing, credit notes, and aged debt.

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Maintain accurate logs of purchase orders and contract documentation.

Skills & Experience

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Previous experience in service coordination, contract administration, or sales support is desirable.

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Strong IT skills, particularly with Microsoft Office and CRM/ERP systems.

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Excellent communication skills, both verbal and written.

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High level of attention to detail and organisational ability.

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Experience with tender documentation or PQQs is a bonus.

About You

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Methodical, structured, and able to manage multiple priorities effectively.

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A confident communicator who builds positive rapport with customers and internal teams.

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Analytical and objective, able to present information clearly.

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A supportive team player with a proactive and flexible approach.

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Thrives in a dynamic environment with varied responsibilities.

Additional Information

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DBS checks will be required.

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Applicants must be eligible to work in the UK