3rd Line Technical Support

Salary: £42,648 - £63,978 + on-call allowance
Contract: Fixed Term | Hours: Full-time (36 hrs)
Location: Newcastle upon Tyne
A dynamic organisation in the North East is looking for an experienced 3rd Line Engineer to join its high-performing ICT team. If you're a tech problem-solver who thrives on diagnosing complex issues, leading incident recovery and improving ICT services, this role is for you.

What You'll Do

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Act as the 3rd line escalation point for technical issues

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Lead recovery during critical incidents

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Investigate root causes and document fixes

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Maintain, monitor and optimise ICT systems

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Communicate clearly with stakeholders

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Contribute to strategic improvements and new system implementations

About You

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Strong background in ICT support

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Excellent problem-solving and communication skills

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Customer-focused with a proactive, solution-driven mindset

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Able to work collaboratively and take initiative

What You'll Get

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36-hour working week, Monday-Friday

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Generous pension scheme

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28 days annual leave + bank holidays + volunteering time

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Free or discounted regional travel

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Access to health cash plans and over 1,000 retail discounts

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Training and career development opportunities