Service Coordinator

* Fleet

* Full time, Permanent

* £28,000

The role:

The successful applicant will be responsible for carrying out administration duties across the Service and Repairs Department. Reporting to The Service Manager.

Duties will include:

* Communicating with customers and maintaining internal CRM and database systems.

* Assisting with H&S RAMS in coordination with H&S manager.

* Managing work schedules for Service Engineers.

* Repair quoting and follow up, liaising with clients & organisation of engineers/sub-contractors.

* Raising purchase orders for the procurement of service and repair parts/sub-contractors using QuickBooks accounting software

* Raising invoices, as required, for repairs/call outs using QuickBooks accounting software.

* Supporting colleagues during holidays/sickness/busy periods.

* Maintain compliance with all company policies and procedures.

* Perform related duties as assigned by Line Manager/Director.

Education and/or Work Experience Requirements:

* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

* Excellent computer proficiency (MS Office, Excel and Outlook)

* Preferred experience in QuickBooks or similar accounting package.

* Qualifications in GCSE English, Math's preferred, but relevant job experience can also be suitable.

* Preferred experience in service delivery, office organisation and business processes.

* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

* Ability to safely and successfully perform the essential job functions consistent with high levels of concentration.

* Ability to maintain regular and punctual attendance.

* Must be able to communicate confidently & politely both in person and via the telephone with both customers and colleagues.

* Must be able to work as part of a team.

* Must be able to lift and carry small packages

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