Aviation Team Leader - London (Hybrid)

Our client, a leading global Insurance Broker, is seeking an experienced Aviation Insurance Team Leader to join their specialist team. This is a hybrid role with the flexibility to work both virtually and from their London office.

What the day will look like as Aviation Team Leader:

You will be responsible for managing key technical activities across the Broking and Placement process, with a particular focus on Aviation and Space insurance.

A usual day will involve:

Monitoring team activity and coordinating workload in line with SLAs by organising, prioritising, and making effective workload allocation decisions
Engagement with the Broking teams on large, complex, global Insurance contracts, involving multiple insurers and high-value insurance placements
Engaging with offshore partners to produce policy documents and invoice requests
Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
Building strong relationships with colleagues, Brokers, Underwriters, and Network offices to ensure seamless service delivery.
Technical placement advice to Brokers as required
Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting senior management
Producing and monitoring workflow reports to ensure policies are on track with performance targets

How this opportunity is different

This role provides you with the opportunity to collaborate with various teams (internally and externally) including Broking teams, Underwriters, offshore providers, Operations, and Fiduciary specialists
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have the skills and ability to progress your career within a global organisation
The team has created value by sharing best practice, removing duplication, and standardising ways of working - ensuring activities are allocated appropriately. Right people, right skills, right activities

Skills and experience that will lead to success in the position of Aviation Team Leader

Relevant experience within the Insurance industry, specifically within Aviation and Space
Team management experience
High attention to detail and ability to work to deadlines
Understanding of Insurance risk and the full placement lifecycle (pre to post placement)
Capability to provide technical guidance and support to brokers on complex risks
Excellent listening, organisation, and presentation abilities
Willingness to learn and share knowledge