Job Title: Resident Liaison Officer (RLO)
Working Hours: 07:30 - 16:30
Sector: Social Housing
Salary/Rate: Competitive (DOE) + Mileage Paid

Role Overview

Approach Personnel are recruiting for a Resident Liaison Officer to support a social housing project in West Bromwich. This role is focused on maintaining clear communication with tenants and supporting site operations to ensure works run smoothly and efficiently.

Key Responsibilities

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Conduct site visits to liaise directly with tenants

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Carry out pre-starts where required

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Make outbound calls in the morning to residents regarding scheduled works

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Handle incoming calls from tenants throughout the day

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Accurately input and manage information on the CRM system

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Act as a key point of contact between tenants and the site team

Requirements

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Full UK driving licence and access to a vehicle (essential)

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Previous experience in a Resident Liaison Officer role within social housing preferred

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Confident using CRM systems and general computer software

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Strong communication and organisational skills

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Ability to work independently and manage workload effectively

If you're an experienced RLO available for an immediate start, apply now or get in touch for more details