Neighbourhood Officer

• Temporary Contract (until 27 April 2026 cover sickness)
• Salary: £36,255 per annum / £18.84 per hour plus holiday pay
• Location: Norwich City Centre
• Hours: 37 hours per week (Monday to Thursday – 9am – 5.30pm, Friday 9am – 5pm)

We are seeking a Neighbourhood Officer to join our team on a temporary basis to cover a period of sickness. This role is essential in delivering key housing services, including allocations and lettings, tenancy management, and managing anti-social behaviour within the community.

Day-to-day of the role:

• Responsible for the delivery of tenancy and estate management services, including the allocation and letting of empty homes and management of mutual exchanges.
• Address anti-social behaviour in line with association policies and procedures, collaborating with community and statutory/non-statutory agencies.
• Participate in County Court hearings for injunction and possession as required.
• Work closely with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities for tenants.
• Collaborate with the Income Recovery Team to maximise the association’s income and undertake visits to tenants in arrears as part of the income recovery process.
• Provide tenants and prospective tenants with advice and assistance on basic welfare benefits to maximise household income.
• Lead on resident consultations and work with various agencies to develop good neighbourhood relations.
• Ensure compliance with Safeguarding of Adults & Children legislation, taking appropriate legal action against tenancies to safeguard other tenants and the public.

Required Skills & Qualifications:

• Experience in tenancy agreements, contract and housing legislation.
• Understanding of the roles of landlord and tenant.
• Knowledge of welfare benefits relevant to tenants in social housing.
• Proven experience in customer service, both face-to-face and over the phone.
• Experience in multi-agency/partnership working.
• Desirable: CIH approved housing qualification or working towards one.
• Must have a driving licence and use of own vehicle with business use on insurance policy. Mileage will be reimbursed.
• Enhanced DBS required prior to commencing.

Please apply online or contact Maxine or Andrea at Reed Norwich office