Installation Manager

We are seeking a highly organised and driven Installation Manager to lead and oversee our installation operations within Marlowe Kitchen Fire Suppression. This is a pivotal role responsible for ensuring the efficient delivery of installations, effective resource planning, and high levels of customer satisfaction.

You will manage day-to-day operations, support field engineers and schedulers, and drive performance against key business targets, ensuring projects are delivered safely, on time, and to the highest quality standards.

Key Responsibilities

Daily Operations

Manage and review the daily planning schedule, identifying aborted jobs and revisits, and liaising with engineers and clients to arrange re-attendance and confirm applicable charges

Provide hands-on support and direction to the scheduling team to ensure efficient allocation of work

Manage engineer availability, including holiday approvals and sickness reporting within required timeframes

Maintain and resolve installation query logs, ensuring all issues are addressed promptly

Identify and resolve stock-related issues to avoid delays to installations

Monitor and reduce avoidable no-charge works, taking corrective action within 24 hours

Handle customer complaints and non-conformances, ensuring timely response and resolution

Provide reasonable out-of-hours support to installation engineers when requiredEnsure full compliance with health and safety standards across all installation activities

Weekly Management

Lead scheduling and planning meetings to ensure workloads, resources, and materials are aligned with delivery timelines

Drive engineer utilisation by optimising scheduling and increasing productivity where possible

Prepare and present weekly reports to senior leadership, covering:

Forecasted workload and performance

Customer complaints and resolutions

Installation challenges and improvements

Lead times and service delivery metrics

Engineer and scheduler performance updates

Revisits analysis and root cause identification

Progress of trainee development

Fleet compliance and performance monitoring

Monthly Performance & Leadership

Ensure all completed works are closed and invoiced within the month, achieving high completion targets

Deliver against monthly revenue and margin targets, particularly for Ansul system installations

Maintain oversight of engineer certifications and training compliance

Ensure annual product audits are completed for each engineer

Lead team performance management, including addressing disciplinary matters where required

Maintain optimal team capacity, reviewing headcount and workload demands regularly

Drive cost efficiencies, including reducing reliance on subcontractors

Define and standardise installation timescales for different project types

Communicate commission structures and performance updates to engineers

Approve and coordinate bonus payments in collaboration with the Office Manager

Attend monthly sales meetings to align operational delivery with business development

Produce and distribute technical bulletins to support continuous improvement and knowledge sharing

Skills & Experience

Proven experience in an Installation Manager, Operations Manager, or similar leadership role

Strong understanding of scheduling, workforce planning, and field operations

Experience within fire suppression, fire safety, or related technical industries (highly desirable)

Commercial awareness with the ability to manage revenue, margins, and costs effectively

Excellent organisational and problem-solving skills with strong attention to detail

Confident communicator with the ability to engage effectively with engineers, clients, and senior stakeholders

Experience managing performance, KPIs, and continuous improvement initiatives

Knowledge of health and safety regulations and compliance requirements

Ability to lead, motivate, and develop high-performing teams