Leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to our clients. We pride ourselves on our professional team and customer-focused approach.

To deliver cost-effective repairs and maintenance of refrigeration and catering equipment supplied or serviced. The role requires a flexible and proactive approach, with the ability to work independently and collaboratively. Professionalism, courtesy, and resilience under pressure are essential, along with a strong commitment to teamwork and customer satisfaction.

Responsibilities and Duties

* Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard.

* Achieve a high first-time fix rate and minimize recalls through efficient use of labour and parts.

* Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs.

* Liaise with customers to ensure satisfaction and identify potential future business opportunities.

* Contribute suggestions to improve maintenance and repair practices.

* Identify and signal commercial opportunities to the Sales department.

* Respond promptly to service requests as directed by the Service Centre.

* Comply fully with company policies and Health & Safety guidelines.

* Maintain clear and professional communication at all times.

* Provide feedback and support to fellow engineers, supervisors, and call allocators.

* Carry out any other duties as directed by service management.

Key Daily Tasks

* Fault analysis and problem solving

* Effective communication

* Strong interpersonal skills

* Personal organisation and time management

Qualifications, Competencies, Skills & Experience

* Electrical and mechanical skills

* F-Gas

* Refrigeration expertise

* Relevant product knowledge

* Logical approach to fault diagnosis

* Proven experience in a similar field-based engineering role

* Ability to work independently and as part of a team

* Customer-focused mindset

* Strong attention to detail and commitment to quality