We are seeking a highly skilled 3rd Line IT Support Engineer to join a dynamic IT team. This is an exciting opportunity for an experienced professional who thrives in a fast-paced environment and is passionate about delivering exceptional technical support and driving IT projects forward.

Key Responsibilities:

• Provide advanced technical support across Windows clients, Networking, Active Directory, Wi-Fi, VMWare, Hyper-V, Cloud services, and Microsoft 365.
• Lead and contribute to complex IT projects requiring broad technical expertise.
• Evaluate, test, and review new IT infrastructure, systems, policies, and processes.
• Assist internal customers with IT support queries, ensuring timely and effective resolution.
• Manage relationships with 3rd-party suppliers to ensure compliance with support contracts.
• Maintain accurate and detailed documentation of systems and processes.
• Ensure secure operations across all areas of responsibility.

Required Competencies:

• Strong technical and diagnostic skills across common network, server, client Workstation, and software products.
• Excellent written and verbal communication skills for engaging with end users, technical teams, and external providers.
• Ability to multitask while maintaining exceptional attention to detail.
• Proactive work ethic with the ability to work independently and collaboratively within the IT team.
• Patient, confident, and dynamic when liaising with external suppliers or supporting staff.

Ideal Candidate Profile:

• Proven experience in 3rd Line IT Support.
• Experienced providing support across; server, networks and cloud.
• Comfortable working on complex and varied IT projects.
• Strong understanding of secure IT operations and best practices.