Team Leader - Motor Claims

Location: Bolton (Office-based with flexible working options)

Salary: From £31,500, depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 9am5pm (35 hours)

Are you a natural leader with experience in motor recovery claims?
If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference this role could be the next step for you.

️ What You'll Be Doing: Team Leader - Motor Claims

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Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement

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Handling escalated queries, complaints, and complex claims

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Monitoring team performance and supporting staff development through coaching, mentoring and training

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Working with internal stakeholders to meet recovery targets and maintain service levels

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Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance

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Ensuring full FCA compliance and supporting GDPR and confidentiality requirements

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Contributing to recruitment, onboarding, and HR processes for your team

What You'll Bring: Team Leader - Motor Claims

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Strong background in technical motor recovery claims

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Experience in a team leadership or supervisory role

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Confident communication skills written and verbal

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Solid understanding of FCA, FOS, and general claims compliance

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Excellent organisation and prioritisation skills under pressure

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CII Certificate in Insurance (essential) Dip CII is a bonus

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Microsoft Office proficiency and data confidence (Excel, Outlook etc.)

What's In It For You: Team Leader - Motor Claims

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Increased holiday allowance with length of service

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Your birthday off, plus a half-day for seasonal shopping

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Holiday sell scheme

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Free parking and casual dress code

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Support for industry qualifications

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Bonus scheme for going above and beyond

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Cycle to work scheme

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Friendly, supportive environment with trained mental health first aiders on-site

If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input wed love to hear from you