Receptionist / Front of House Administrator

Fixed Term Contract - 15 months

Reports to: Department Managers and Site Director

About the role

We are representing a well established organisation that is looking for a Receptionist / Front of House Administrator. You will be the first point of contact for visitors and callers and will help keep daily operations running smoothly. The role involves customer service and general administration support.

Key responsibilities

Front of house and communication

Welcome visitors and manage sign in

Direct visitors to the correct colleagues

Answer incoming calls and transfer them as needed

Take clear messages when required

Manage shared email inboxes and respond or forward messages

Distribute post and small deliveries

Make site announcements including emergency messages

Send customer satisfaction emails and track replies

Administration and business support

Scan and file documents such as job cards and proof of delivery

Manage petty cash and keep accurate records

Log customer transport requests on the company system

Check payment status of customers before delivery

Control access through the car park barrier

Carry out roll calls during site evacuations

Additional duties

Lock the reception area at the end of the day

Help update procedures and instructions

Manage basic stationery supplies

Carry out other tasks as requested

Working environment

This is a site based role in a production environment where temperatures may vary

No travel is expected

Compliance and standards

Follow company policies including quality health and safety environmental and anti corruption

Work in line with recognised standards such as ISO9001 AS9100 Nadcap REACH and COSHH

Keep the work area clean and organised

Skills and experience

Good standard of education

GCSE Maths and English preferred

Accurate typing skills

Basic IT skills including email Word and Excel

Good communication and organisation skills

Able to manage tasks and work on your own initiative

What we are looking for

A friendly and professional approach

Good attention to detail

A team player with a flexible attitude

Able to stay calm in a busy environment

Apply now, with your up to date CV!

We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions