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Lead and empower teams to deliver on strategic, operational, and commercial objectives, ensuring consistent achievement of performance targets and service excellence.
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Provide the Executive Leadership Team with clear visibility of operational performance, offering insights and proposals that drive efficiency, innovation, and continuous improvement.
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Collaborate closely with Operations, Projects, HR, and Finance to develop and execute Business Operating Plans supported by robust budgets and financial frameworks that optimise cost and service delivery.
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Partner with the Commercial function to identify and secure new business opportunities with both existing and potential customers, preparing high-quality business cases and proposals.
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Design tailored customer solutions and lead the end-to-end implementation process, coordinating internal and external stakeholders to ensure smooth onboarding and successful go-live.
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Work in partnership with Finance to build and maintain accurate budgets and forecasts, ensuring assumptions, KPIs, and delivery timelines are clearly defined and achieved.
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Maintain strong budgetary control, taking ownership of the weekly P&L and driving performance to meet or exceed agreed financial expectations.
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Build and sustain a high-performing operational structure, ensuring clear leadership capability, accountability, and a focus on continuous improvement at every level.
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Coach and develop direct reports to strengthen leadership, performance management, and succession planning, embedding a culture of learning and progression across the team.
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