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DATE ADDED: Thu 20/09/2018

Product Team Manager

Birmingham, UK


JOB TYPE: Permanent

SALARY: £30,000 per annum

Personal Touch Financial Services has been providing quality and committed financial service advice to its long standing members since 1994.

We provide business, technical and regulatory support and advice to our network of members covering; Mortgages, Protection, Investments and Pensions and General Insurance. 

Due to our continuous success we are looking for a Product Team Manager to join our Business Accounting Team in Solihull.

Role Objectives

To manage a product desk team to provide service excellence in product support for brokers across networks. To promote and support the maximisation of provider and lender propositions that supports corporate objectives to increase profitability of LSL Financial Services and their brokers.

Key Accountabilities

1.To manage, recruit and develop a product support team that provides exceptional customer service to brokers and the wider business in order to drive growth.

2.Work in conjunction with the proposition managers to deliver team expertise on the entire product range and provide exceptional support to brokers as well as assisting with strong lender/provider launches.

3.Work with lender and provider contacts to ensure team expertise in panel offerings, which in turn supports brokers.

4.Co-ordinate lender and provider MI, in conjunction with the wider proposition team in order to support product development.

5.Work with processing teams to effectively manage product lines on CRM systems to ensure continuity and prompt payment of proc fees and commission.

6.Delivery of an exceptional product communication strategy that supports marketing activity and ensures the prompt notification of any propositional changes to brokers.

7.In conjunction with the Proposition Director manage effective relationships with product support suppliers such as criteria engines and sourcing systems.


?Managing a team

?Success in previous account or relationship management roles

?Strong understanding of propositions

?Substantial and demonstrable business experience within a financial services environment


?Good GCSE & A Level Grades – essential

Desirable Qualifications

?CeMap/ CII /RO - desirable

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Role: Product Team Manager
Job Type: Permanent
Location: Birmingham, West Midlands

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