An excellent opportunity has arisen for an experienced Collections Manager within a market leading commercial debt recovery agency.

The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators. In addition to effectively managing the team’s workloads and targets, providing operational support, direction and coaching.

Key Responsibilities:

• Day to day management of a team of Collections Advisors - managing workloads, prioritising workflow and increasing efficiency to meet business targets and team KPI’s.
• Supporting the Head of ABL with the day-to-day management of a portfolio of collections instructions across multiple products and markets, including insolvency, Asset Based Lending, invoice discounting / factoring, Telephone Debt Verifications, corporate & SME debt recovery, early arrears collections, and outsourced credit control.
• Ownership and collection of higher profile live debtor accounts.
• Providing accurate and timely reporting to clients as appropriate.
• Mentor, develop and train the team to ensure that they fulfil their responsibilities confidently, effectively and accurately.
• Resolve collections issues, disputes, complaints and queries, escalating as appropriate.
• Develop and maintain personal development plans for the team, including monthly 1-2-1’s.
• Ensure good communication and cooperation with all stakeholders.
• Reviewing and developing team processes to ensure they are standardised and streamlined to maximise efficiencies.

Key Skills:

• Excellent communication skills and telephone manner
• Able to communicate in a professional and articulate manner
• High level of attention to detail
• Computer proficiency - Word, Excel, Outlook, CRM and Sage or a similar accounts systems
• Proven team player with excellent interpersonal skills
• Able to work on their own initiative and as part of a team
• Punctual and reliable
• Able to work under pressure and to set timescales
• Self-motivated, adaptable, dynamic and ambitious
• Able to demonstrate a willingness to learn and develop
• Able to lead, manage and develop a team

The candidate will also have sound knowledge of most of our areas of expertise: Insolvency, Asset Based Lending, Invoice Finance / Factoring, Telephone Debt Verification, Corporate & SME Debt Recovery, Early Arrears Collections and Credit Control. Ideally, although not essential, the candidate will have experience in the Invoice Finance / ABL sector.

In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.