Power BI Developer - East Midlands - Local Authority

£367 - £482+ per day(negotiable depending on experience)

Hybrid working available - 2 days in the office

6 months initial contract - likely to be extended

Job Responsibilities:

* Strong Power BI build skills: DAX, Power Query (M), data modelling (star schema)

* Experience reporting from Dynamics 365 / Dataverse (tables, relationships, option sets, including custom tables)

* Delivered reporting for Customer Service / Contact Centre: cases, queues, SLAs, agent performance, call statistics.

* Data extraction/refresh patterns from Dataverse (e.g., connector/TDS/Synapse Link/Fabric) and shaping for analytics

* Implements RLS, governance, and performance optimisation (model + measures)

* Can translate service ops needs into clear KPIs, definitions, and usable dashboards

You must have:

* Knowledge of Omnichannel/contact centre metrics (e.g., FCR, AHT, backlog/aging)

* Broader Power Platform exposure (Power Apps/Automate) and how it impacts data/reporting

* Experience of working directly within a local authority is essential

Benefits of Working with On-recruitment:

* Up to a £250 referral bonus for any successful referrals - T's & C.s apply

* Free DBS Checks

* Access to a wide range of temporary and permanent opportunities