You will lead and deliver Hard FM at the prestigious head office of a market-leading organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across company and client stakeholders, driving safe, reliable, and high-performing building operations.

Key Responsibilities

* Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.

* Lead and manage Hard FM performance against KPIs and SLAs.

* Provide line management to the Engineering Support Manager and Technical SMEs.

* Build and maintain strong client relationships and manage client expectations.

* Act as the operational interface for client- and company led projects, including contractor and cost management.

* Manage safe and compliant handover of client-led projects into operation.

* Ensure legal, mandatory, and HSE compliance across all Hard FM activities.

* Manage subcontractor tendering, performance, and on-site compliance.

* Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.

* Own the Unit Training Plan and ensure role-specific and statutory training is delivered.

* Participate in the on-call rota and act as escalation for out-of-hours incidents.

Key Accountabilities

* Safe, compliant, and effective Hard FM service delivery.

* Achievement and continuous improvement of contractual deliverables.

* Strong leadership and performance of the Hard FM team.

* Accurate and timely communication with the client and company stakeholders.

* Effective operational and commercial control of Hard FM activities.

Person Specification

* Mechanical or Electrical qualification with proven management experience (degree level or equivalent).

* Experience delivering planned and reactive maintenance within a Hard FM environment.

* Strong commercial awareness, including fixed-price contracts and P&L management.

* IOSH Managing Safely (minimum) and strong HSE leadership.

* Good IT skills (Microsoft Office).

* Strong stakeholder management and communication skills.

* Proactive, accountable, and team-focused leadership style