Workshop Manager

£50,000  + Car or £550 a month car allowance + excellent benefits

Location: Heathrow

Reports To: General Manager / Director

Department: Engineering

Travel Requirement: 25-50%

Technical Support and Workshop Manager Job Overview

We are seeking a Technical Support and Workshop Manager to lead technical training and support for our engineering teams, ensuring the continuous development of skills and the efficient operation of workshops across all locations. This role also provides backup management for workshops during periods of absence and plays a key role in customer support and compliance.

Technical Support and Workshop Manager Whats on Offer

£50,000pa

Company car or £550/month car allowance

Technical Support and Workshop Manager Key Responsibilities

Training & Development

Create, manage, and maintain a comprehensive GSE skills matrix.

Conduct theoretical and practical training in GSE repair and maintenance.

Deliver structured training programs to support engineers and apprentices.

Support performance management and skills development across the engineering workforce.

Workshop Support & Management

Provide hands-on technical support and mentorship to workshop staff.

Stand in for Workshop Managers during absence (sickness/holiday).

Ensure efficient workshop operations and safety compliance.

Draft maintenance reports and quotations for ongoing work.

Use SAGE to order necessary parts and manage repair job resources.

Customer Service & Communication

Act as a key point of contact for customer queries-both face-to-face and over the phone.

Provide exceptional customer service and technical support.

Collaborate with office and field-based teams to enhance customer satisfaction.

Facilities & Operational Support

Oversee maintenance and compliance of workshop and facility infrastructure.

Manage service providers (cleaning, security, parking, etc.).

Advise on cost-effective operational improvements.

Lead or assist in renovation and building projects as needed.

Health & Safety

Support the H&S Manager with incident investigations and reporting.

Ensure compliance with safety regulations and standards.

Additional Duties

Travel to OEMs for Pre-Delivery Inspections (PDI) and training.

Provide ad-hoc operational support as required.

Technical Support and Workshop Manager Requirements Essential Experience & Skills

Minimum 10 years of experience in GSE maintenance and repair.

Strong technical training and mentoring background.

Excellent communication and technical writing skills.

Proficient in prioritizing tasks, managing time, and multitasking.

Strong leadership, team-building, and motivational skills.

Experience in both soft and hard facilities service management.

Familiarity with systems like SAGE for parts and job management.

Technical Support and Workshop Manager  Core Competencies

Proactive and solutions-oriented mindset.

Passionate about continuous improvement and operational excellence.

Skilled in relationship-building across multiple teams and levels.

Comfortable with KPI analysis and performance reporting.

Communication Channels

Internal (Shared):

Training requirements and performance management

Apprenticeship mentoring and staff development

External (Shared):

Vendor and contractor management

System performance and training needs analysis

External (Opposing):

KPI reviews with customers and implementation of improvement plans

Coordination across departments to maintain a positive customer experience