D365 Technical Support Analyst - Join Our Team

I'm currently looking for a D365 Technical Support Analyst to join our Technology & Change team. This is a key role for us - we need someone who enjoys problem‑solving, is confident supporting business‑critical systems, and wants to grow their experience across Dynamics 365 and our wider application landscape.

About the Role

You'll be involved in the day‑to‑day support of our D365 Finance & Operations, Customer Engagement, Supply Chain and Commerce environments. The role is a real mix of hands‑on troubleshooting, working with integrated systems (e.g. POS, Adyen, Magento, Formpipe, EDI), and supporting ongoing improvements and project work.

You won't just be closing tickets - you'll help us keep the platform running smoothly, support releases and upgrades, and make sure users get the best possible experience.

What You'll Be Doing

Operational Support

Handling 1st & 2nd line issues across D365 and connected systems
Investigating and resolving problems with minimal business disruption
Monitoring performance, including batches and integrations
Managing tickets in line with SLAs and keeping users updated
Supporting releases, testing cycles and platform updatesWorking With People

Building strong relationships with internal teams and external partners
Acting as the link between technical teams and business users
Communicating clearly on progress, solutions and next steps
Becoming a trusted go‑to person for D365 supportContinuous Improvement & Projects

Helping with testing, training and documentation for new rollouts
Contributing to internal knowledge bases and sharing learnings
Supporting enhancements across CRM, D365 apps and integrations
Spotting opportunities to improve processes or user experienceDocumentation & Training

Creating clear, user‑friendly documentation
Running training for super users
Helping the wider team retain knowledge and improve day‑to‑day operationsWhat I'm Looking For

Essential

Experience working with ERP or business‑critical applications
Strong problem‑solving skills and a naturally analytical approach
Confident troubleshooting across processes, integrations and workflows
Comfortable engaging directly with users and resolving issues
Ability to prioritise, stay calm under pressure and manage a busy workload
Good communicator - both with technical teams and non‑technical users
Exposure to D365 F&O, CE, SCM or Commerce
Experience with POS systems (hardware or software)
Any knowledge of SQL, SSRS, Azure, Logic Apps or BI tools
Experience with Power Automate, Power Apps or basic JavaScript/C#
Understanding of workflows, UI configuration, or system administration
ITIL awareness or experience in a structured support environment

Please get in touch ASAP if you are interested - Kamilla Ryan ((url removed))

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website