Job Description:

The Central Out of Hours (OOH) Night Manager is responsible for managing the national business operations outside of office hours for our Courier and In Night Division.

You will need to provide advice and support at the highest level for colleagues and customers in order to maintain operational service delivery excellence, improve service and promote colleague development.

The role requires a strong dynamic individual who is experienced in team management and can train, mentor and motivate everyone on the OOH team to deliver a smooth and efficient operation throughout the night. You will be hands on, not just overseeing the operation.

The OOH operation runs from 19:00 to 07:00 hrs, seven days a week. You will work a 40-hour week from 19:00 to 07:00 Monday to Friday which requires some flexibility within these working hours.

Main Duties & Responsibilities:

Oversee team of 6 to 8 staff per shift, managing all annual leave, absences, return to work, appraisals and disciplinaries

Manage/oversee allocation of work to couriers and customer SLA performance

Use real-time solutions/systems/reporting to deliver strong performance

Take a customer-first, proactive approach to managing and resolving queries

Develop a high-performance team culture where everyone is committed to meeting all customer KPIs

Delegate responsibilities to team members to empower and increase performance

Manage, coach and develop the shift supervisors

Manage all in night network contingency and communication.

Support the development of individuals and teams with training plans, objective setting and monthly/quarterly performance reviews

Create and distribute daily/nightly issue report covering each shift

Manage cost savings and promote continuous improvement

Liaison with the Minworth Night Hub Management Team.

Address any SLA failures/issues with your team daily to minimise missed, inaccurate or late deliveries or late trunk departures and arrivals.

You will need to be a credible leader with:

Good analytical skills

Strategic mindset

Extensive knowledge of the logistics sector

Excellent written and verbal communication skills

Proven managerial experience in a fast-paced, complex transport environment

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

* Company pension scheme

* Company sick pay

* 25 days annual leave (plus 8 bank holidays)

* Holiday buy-back scheme (5 additional days available)

* Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).

* Long Service Award scheme

* Reward & Recognition scheme

* Death in service benefit

* Access to over 100 online courses to support your continuous and professional development

* Employee benefits platform, offering:

* Discounts and offers for a range of recognisable brands and outlets

* Employee Assistance Service

* Advice and life coach portal with tips on mindfulness and meditation

* Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer