HARD SERVICES MANAGERLocation: Thurrock, DartfordSalary: £50,696

COMPANY OVERVIEWOur client is a respected name in facilities and building services management, with a long-standing reputation for delivering exceptional operational performance. They are now seeking a Hard Services Manager to oversee the delivery of all planned and reactive maintenance services on a large-scale distribution facility.

JOB PURPOSE

Oversee the delivery of all reactive and planned works on a defined site, ensuring timely completion within budget and to the highest standard.

Engage with senior client stakeholders and internal teams, including MI reporting and local business planning input.

Manage site-based operations to ensure optimal facility performance and compliance.

KEY RESPONSIBILITIES

Lead the delivery of planned and reactive maintenance works.

Support and manage the engineering team including Lead Engineer, DMTs, and DMAs to meet KPIs and SLAs.

Liaise effectively with clients, subcontractors, and internal teams.

Track and report operational performance across all areas of responsibility.

Oversee quotation processes and project delivery with both internal and client-direct supply chains.

Approve and manage RAMS and other Health & Safety documentation.

Develop and manage direct reports including performance management and training.

Ensure compliance with all health and safety regulations and company policies.

Chair both internal and client-facing meetings.

Provide regular site reports to senior management.

Plan and cost small works and CAPEX/asset management.

Ensure effective training strategies are in place to meet site requirements.

Manage and deliver the full PPM schedule within required timescales.

Complete any additional duties as directed by the Regional Manager or client.

PERSON SPECIFICATION

Qualifications

Good standard of general education

City & Guilds/NVQ in Electrical, Mechanical Installation, or Carpentry & Joinery (or equivalent)

CITB SMSTS (or equivalent)

Desirable: City & Guilds 2391, BS7671:#removed#th Edition, CSCS/ECS Manager Card

Experience

Proven experience in building maintenance or engineering

Knowledge of safety, quality, and environmental standards in a distribution environment

At least 3 years' experience operating within a large-scale site

Strong track record managing complex and demanding workloads

Skills & Abilities

Strong problem-solving capabilities in multi-trade environments

Excellent verbal and written communication skills

Strong client engagement and stakeholder management ability

Report writing proficiency and ability to work to deadlines

Proficient in MS Office and familiar with CAFM systems (Verisae experience desirable)

Attributes

Self-motivated and proactive

Excellent interpersonal skills

Ability to work both independently and as part of a team

Flexibility in working hours

Full UK driving licence required

Salary & Benefits

Basic salary        £48,696 + £150 per week on call (1 in 8)

Hours                 40 p/week

Healthcare         Single BUPA PMI & Health Cash Plan

Pension              Contributory/matched up to 5% of basic salary

Bonus                10% Annual discretionary bonus (has been achieved last 2 years)

For more information or to apply, please contact Max on (phone number removed) or apply directly to this advert to receive a call back